Also, the books mentioned yesterday...

• The Vanishing Newspaper: Saving Journalism In The Information Age
  
• Philip Meyer's 2004 essay in CJR
• The Inmates Are Running the Asylum : Why High Tech Products Drive Us Crazy and How
  to Restore the Sanity
• Cooper's Web site
  
• The Design of Everyday Things
• Norman's Web site
• His RSS feed
  
• Don't Make Me Think : A Common Sense Approach to Web Usability
• Krug's Web site